21/22 Managing School Complaints

Book Now

Audiences

Primary
Secondary

Category

Governors

Event Details

Start Date and Time Tuesday 24 May 4:30 pm
End Date and Time Tuesday 24 May 5:30 pm
Trainer
Sue Round
Location Online Event
Room
Parking No

Event Prices

Subscriber Credit Cost 1.50
Subscriber Cost 70.00
PAYG Credit Cost 1.50
PAYG Cost 70.00
EYFS Cost

Content

Please note:

The default delivery will remain as remote delivery via Microsoft Teams administered by CPD@UCS. This is reflected in the content/ timings as stated. Should Government policy/University of Chester policy change we will revert to face2face delivery if/ when appropriate. 


To outline the statutory requirements on schools and governing bodies/boards in terms of how they manage general complaints;

To consider best practice and recommendations regarding a school complaints procedure and complaints committee proceedings.

Outcomes

Schools will have an understanding of:

  • Managing concerns before they become complaints;
  • Statutory requirements and relevant practical guidance;
  • The process of dealing with complaints;
  • The role of the governing body complaints committee;
  • The role of the Clerk and complaints committee proceedings;
  • Managing serial complaints
Book Now